Player
Support

Need a pit stop? Get back on the track fast. Find immediate answers, simple troubleshooting steps, and direct contact with the Nitro Rush crew.

Common Pit Stops

Quick solutions to get you back in the driver's seat.

How do I save my progress?: Your game progress is automatically saved to the cloud when you are connected to the internet. Simply link your player profile to your preferred device account in the settings menu.
Is there real-money betting?: No. Our racing games are built purely for high-speed action and fun. We strictly prohibit real-money betting or gambling features in all our titles.
Why is my game running slowly?: Frame drops usually happen on older devices or when running too many background apps. Try lowering the graphics quality in the game options or restarting your device for maximum boost.
I didn't receive my unlockable car.: If a rewarded item hasn't appeared in your garage, please restart the application while connected to a stable network. If the issue persists, use the contact form below with your Player ID.

Experiencing crashes or endless loading screens? Just like a real race car, your device sometimes needs a quick tune-up to hit top speeds.

1 Update Your OS: Ensure your mobile device is running the latest system update for optimal graphics support.
2 Clear Application Cache: Head to your device settings and clear the cache for the specific racing game.
3 Check Connection: Multiplayer races require a stable network. Switch from cellular to Wi-Fi if lag occurs.

See what other racers are saying about our support team.

"The support crew helped me recover my garage data in under an hour. Incredible service!"

- DriftKing99

"I reported a glitch on the neon track and it was patched in the next update. They really listen."

- SpeedRacerX

Email Support hello@nitrorush.pt

Direct Line +351 289 740 630

Headquarters Rua de Santo António 40, Faro, Algarve 8000-283